Genesys Admin Training WFM – Scheduling Business Units
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Description
The subject matter revolves around the configuration and management of business units within the Genesys workforce management system. It covers the process of setting up and scheduling these units, which seems to be a crucial aspect of efficiently managing workforces in contact centers. The training likely delves into the details of creating schedules, assigning staff, and configuring rules for optimal resource allocation. Additionally, it might touch on the importance of real-time monitoring and adjustments to ensure seamless operations. This educational content is designed to equip administrators with the necessary skills to effectively manage business units, ultimately improving overall workforce productivity and efficiency.